Shipping & Returns
We offer a 14 days (from the day when the item is delivered to you ) money back refund or exchange if you are not satisfied for any reason even it's personalized custom made jewelry.
Items must be in original condition with original gift box we provided when you decide to return for refund.
If you decide to return/exchange an item for any reason at all, simply enclose item and ship the package insured to our return address using a shipper of your choice. we strongly recommend that you add insurance and tracking to your return shipment. This protects you from loss if the package should be lost, stolen, or misdelivered. You are responsible for paying the postage if you decide to make a return.
Exchange - We will get you full credit when you exchange for other item, we will refund the difference or send you an additional charge if there is any, no fees.
Refund - Refunds will be made in the same payment method as the original purchase. Upon inspection of the merchandise, you will receive a 92% refund, we charge 8% restocking fee when we refund (This 8% restocking fee for shipping & handling charge and credit card processing fees are not refundable).
Once the refund is processed, you will receive email notification. Please allow up to 7 business days for the refund to be credited to your account.
We are not responsible for any loss or damage to any item during return transit.
Due to the excessive delays and tax charges that may be in posed by customs and excise we do not offer refunds on international shipments and purchases.
Return Address:
Soul Jewelry Inc
411 W 7th St #812
Los Angeles, CA 90014
E-Mail: info@souljewelry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
SHIPPING AND HANDLING
Order Process Time
* NON personalized item: Orders received before 10:00 AM PST are processed (ship out) on same day (Monday through Friday, excluding Holidays) otherwise orders will be processes next working day. When we are out of stock item(s) you ordered, we will notify you promptly how many days are needed to process.
* Personalized item: We will ship out personalized items within 3~5 business days after your payment cleared except Christmas season, we will notify when season comes.
Free Shipping method (Only within the USA, APO and FPO)
| Item Price | Free Shipping Method | Ready to Ship | Delivery Time | Turn Around Time |
|---|---|---|---|---|
| $50.00 or Less | • USPS First Class • Delivery Confirmation |
3~5 business days | 3~7 business days | 7~12 business days |
| $50.01 ~ $300.00 | • USPS First Class • Delivery Confirmation • Fully Insured |
3~5 business days | 3~7 business days | 7~12 business days |
| $300.01 or Above | • USPS Priority Mail • Delivery Confirmation • Fully Insured • Signature Required |
3~5 business days | 2~4 business days | 7~10 business days |
After your item has been packaged, it will be shipped and delivered via UPS or USPS carriers with insurance.
UPS / USPS Service provide full Insurance.
Faster Shipping and Handling Fees will be automatically calculated by destination.
Delivery Carriers Working Day
UPS works 5 days a week(Monday ~ Friday), packages will be delivered on these days.
USPS works 6 days a week( Monday ~ Saturday) packages will be delivered on these days.
*There will be no delivery made on US National Holidays.
Domestic Shipping Method
UPS Ground (Mon ~ Fri) -See Map-(1 - 6 business days average after the day we shipped.)
UPS 3- Day Select (Mon ~ Fri)(3 business days average after the day we shipped.)
UPS 2nd Day Air (Mon ~ Fri)(2 business days average after the day we shipped.)
UPS Next day Air Saver (Mon ~ Fri)(1 business day in the afternoon average after we shipped.)
UPS Next day Air (Mon ~ Fri)(1 business day in the morning average after we shipped.)
USPS First Class Mail(Mon ~ Sat)(2 ~ 5 business days average after we shipped.)
USPS Priority Mail (Mon ~ Sat)(2 ~ 4 business days average after we shipped.)
P.O.Box Or APO/FPO Address
Orders are shipped only USPS service.
Canada Shipping Method
| Item Price | Canada Shipping Method | Ready to Ship | Delivery Time | Shipping Charge |
|---|---|---|---|---|
| $100.00 or less | • USPS First Class International • Delivery Confirmation • Fully Insured |
3~7 business days | 15~24 Business Days | $15.00 |
| • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | $35.00(Only Canada) | |
| $100.01 ~ $200.00 | • USPS First Class International • Delivery Confirmation • Fully Insured |
3~7 business days | 15~24 Business Days | $15.00 |
| • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | $35.00 (Only Canada) | |
| $200.01 ~ $250.00 | • USPS First Class International • Delivery Confirmation • Fully Insured |
3~7 business days | 15~24 Business Days | $15.00 |
| • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | $35.00(Only Canada) | |
| $250.00 or higher | • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | Automatically Calculated on checkout process |
UPS Worldwide Expedited
(2 ~ 3 business days average after we shipped.)
*UPS Worldwide Express
(1 ~ 2 business days average after we shipped.)
International Shipping Method
| Item Price | Canada Shipping Method | Ready to Ship | Delivery Time | Shipping Charge |
|---|---|---|---|---|
| $100.00 or less | • USPS First Class International • Delivery Confirmation • Fully Insured |
3~7 business days | 15~24 Business Days | $15.00 |
| • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | $35.00 | |
| $100.01 ~ $200.00 | • USPS First Class International • Delivery Confirmation • Fully Insured |
3~7 business days | 15~24 Business Days | $15.00 |
| • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | $35.00 | |
| $200.01 ~ $250.00 | • USPS First Class International • Delivery Confirmation • Fully Insured |
3~7 business days | 15~24 Business Days | $15.00 |
| • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | $35.00 | |
| $250.00 or higher | • USPS Priority International Mail • Delivery Confirmation • Fully Insured |
3~7 business days | 10~15 Business Days | Automatically Calculated on checkout process |
UPS Worldwide Expedited
(2 ~ 3 business days average after we shipped.)
*UPS Worldwide Express
(1 ~ 2 business days average after we shipped.)
Package Tracking Number
When your order ships, you will receive a Shipment Notification Email from carrier's company, this Email will provide you tracking number for the package and date your order was shipped. Please leave your correct E-Mail information, tracking information will be send to your E-Mail address.
*Tracking information will be updated every time carrier company scan the package on arrival, meantime, the tracking information may not available, please check back few days later for updated information specially for international shipments.
Delivery Schedule Date
It is not guaranteed and control for the delays due to insufficient information provided by customer, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc.
Sales Tax
We will applies sales tax on purchases shipped to California, sales tax will be automatically calculated when you checkout by destination zip code.
International Duty And Tax
Generally, Canada and International buyers may charged additional costs such as custom duties and taxes, brokerage fee and GST(UPS Service) when buyers receive package.
Lost With Insured Package
If the package is lost, damaged, or vandalized in shipment the customer will not be held liable. The effected merchandise will be re-shipped free of charge or the customer will be credited for the value of the damaged or lost goods.
Package Not Received
* If tracking information is unavailable or be left message from carriers you have to contact your local Post Office or UPS for your package.
*If track and confirm status "Delivered" but you have not received merchandise,
- Please first contact your local Post Office or UPS.
- If unsuccessful, contact us to request confirmation.
- We are only able to refund to customer if shipping carriers refund to us.
Customer is responsible for all destination problems and costs (ex: incorrect shipping address, absence of the recipient, duty for international customers.)
We Reserve The Right To Refuse Any Order.
If you will not be home to sign for your order, we can ship your order to your place of work, or another more convenient destination.
As a security precaution to protect our customers against fraud, when you order merchandise to be delivered to a destination other than your billing address, we will confirm that your credit card company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
